Terms and Allergy Informaion

Exchanges, refunds, and returns

Amor Macarons does not accept returns, refunds, or exchanges because of the perishable nature of our products and the fact that we have no control over how they are handled and transported after they leave our store. Please email us at amormacaronofficial@gmail.com if you are unsatisfied with your purchase for any reason and believe it does not live up to your expectations. Within two days of the day you picked up your order, send in the following details: product and packaging images taken from all sides, a thorough description of the problem, and details on how your item was stored and transported. We will try our best to resolve any issues and ensure that your Amor macaron experience is excellent.

Since our food is perishable, any claims made after the 48-hour deadline for pick-up or without the correct order number, pictures, transit details, and storage information will not be eligible for a reimbursement or reorder. A credit or reorder will be given by Amor Macarons, depending on the circumstances.


Large Quantities and Special Orders

Please contact Amormacaronofficial@gmail.com at least two weeks (14 days) before the desired pick-up date with the day you would want your order to be delivered, the quantities needed, and the flavors you would like. This is especially important for special orders and large quantities. The options that best fit your needs will be presented to you by our team.

 

Allergy Guidelines for Amor Macarons

We take the health and safety of our customers seriously. Please read the following allergy guidelines carefully to ensure a safe and enjoyable experience.

1. Key Ingredients

Our macarons contain several ingredients that are known allergens. Here’s a breakdown:

  • Almonds: All our macarons are made with almond flour, which is a primary ingredient.
  • Eggs: We use egg whites in our macarons for structure and texture.
  • Dairy: Some flavors may contain butter or cream. Please check the flavor specifics.
  • Gluten: While our standard macarons are gluten-free due to the use of almond flour, we cannot guarantee that there has been no cross-contact with gluten-containing products.

2. Cross-Contamination Risks

  • Our kitchen is not a dedicated allergen-free environment. We process a variety of ingredients, which increases the risk of cross-contamination. If you have severe allergies, we recommend caution when consuming our products.

 

4. Custom Orders and Special Requests-

  • If you have specific dietary restrictions (e.g., nut allergies, dairy-free), please let us know when placing your order. We will do our best to accommodate your needs, though we cannot guarantee allergen-free options due to our kitchen practices.

5. Packaging and Storage

  • Macarons are packaged carefully to ensure freshness. However, improper storage or exposure to other allergens in your environment could pose a risk. We recommend storing macarons in a cool, dry place away from potential allergens.

6. Customer Responsibility

  • It is your responsibility to inform us of any allergies or dietary restrictions before placing an order. We encourage you to read ingredient labels and consult with us regarding any concerns.

7. Contact Us for Questions

  • If you have any questions about ingredients or allergens, please reach out to us at amormacaronsofficial@gmai.com.  Our team is happy to assist you in making informed decisions.

8. Disclaimer

  • By purchasing our macarons, you acknowledge that you have read and understood our allergy guidelines. You agree that amor macarons  is not liable for any allergic reactions or health issues that may arise from consuming our products.